Privacy Policy

Effective Date: January 20, 2025

At MOOD.ai, your emotional wellbeing is deeply personal – and so is your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app or services.

We designed MOOD.ai to give you insight, not oversight.

1. What We Collect

We collect the minimum necessary to deliver meaningful wellbeing insights:

  • Mood Check-ins: Anonymous emotional data and check-in times
  • Team Context: Non-identifiable team or location labels for group insights
  • Device Information: App version, OS type, and basic usage diagnostics

We do not collect names, emails, IP addresses, or other personally identifiable data.

2. What Stays Private

  • Your Chats: All conversations with the MOOD.ai chatbot stay on your device. No one – managers, admins, or even MOOD.ai – can access them.
  • Reflections & Notes: These are never uploaded or backed up by MOOD.ai.
  • Company Insights: Displayed only in anonymised, aggregated form and only when five or more people are in the group.

3. How We Use Data

We use anonymised data to:

  • Generate group-level wellbeing insights for organisations
  • Improve features, performance, and emotional AI models (only using aggregated trends)
  • Ensure app functionality and troubleshoot issues

We do not:

  • Use your chats to train AI
  • Associate check-ins with identity
  • Sell or share your data

4. Your Control

You remain in charge of your data:

  • No account? No problem. You can use MOOD.ai without logging in.
  • Uninstall = delete: Removing the app instantly deletes all data stored on your device. No forms. No waiting.
  • No consent? No insights: Company insights only include data from users who have explicitly opted in.

5. Data Storage & Security

  • Chats and reflections are stored only on your device
  • Mood check-ins are anonymised and stored securely using best-practice encryption
  • We use Vercel as a secure subprocessor for hosting

While no system is perfect, we apply strict controls to protect your data both in transit and at rest.

6. Transparency & Compliance

We comply with:

  • GDPR (EU)
  • CCPA (California)
  • APPs (Australia)

We commit to notifying users about significant privacy changes via in-app alerts or email. No hidden changes—ever.

7. Children's Data

MOOD.ai is intended for users aged 16+. We do not knowingly collect data from anyone under this age. If such data is found, we will delete it promptly.

8. Contact Us

Questions or concerns? We’re here to help.

Email: team@mood.ai
Website: www.mood.ai
Address: Bay 5-7 North, 2 Locomotive St, Eveleigh NSW 2015

Summary:

We don’t see your chats. We don’t know who you are. And we don’t sell your data – ever.

MOOD.ai is here to support your wellbeing, not to track or profile you.