Why MOOD.ai Puts Your Privacy First — Always

At MOOD.ai, we believe your emotional wellbeing is deeply personal.

That’s why privacy isn’t just a feature — it’s our foundation. When you check in with us, reflect on your mood, or explore insights through the AI chat, we want you to feel safe, seen, and secure.

Here are 10 ways we put your privacy first. Always.

1. We never read your chats

Your private conversations with MOOD are not stored on our servers. They’re processed in real time by the OpenAI API to generate responses, but MOOD.ai does not keep a copy. No one — not your manager, not HR, not even our team — can read what you write.

2. We only show insights when it’s truly anonymous

We never display group insights unless at least five people share the same team or location. This threshold prevents individuals from being identified.

3. We collect the minimum needed to help you

We only collect what’s essential: mood check-ins, time of check-in, team context, and basic device info. If your employer provides access, they may share your name and email to create your account — but these are never linked to your mood or chats.

4. We keep your chats off our servers

Your chats and reflections are not stored in the cloud. Check-ins and account info (like employer-supplied identifiers) are stored securely on our servers, using best-practice encryption.

5. We separate people from patterns

Our workplace insights are about group trends, not individuals. Admins may view anonymised group data — but your identity is never part of the picture.

6. We make sure you’re always in control

Want out? Uninstalling the app deletes your personal data from your device instantly. If your employer created your account, you can opt out at any time by contacting your people team.

7. We never use your chats to train AI

Your private chats are not used to train MOOD.ai. We may analyse fully anonymised mood trends to improve wellbeing insights — but never anything you personally write.

8. We're about wellbeing, not surveillance

Anonymised trends help organisations build healthier workplaces over time. We don’t track individuals — and your personal data disappears as soon as you uninstall the app. Anonymised check-ins may be kept to support long-term wellbeing analysis.

9. We don’t sell or share your data — ever

Your data is never sold, shared, or monetised. Even company insights stay securely within the organisation, fully anonymised.

10. We’ll always keep you in the loop

If we make changes to this privacy approach, you’ll hear it from us — via email and in-app notifications. No hidden surprises.

TL;DR?

Your trust means everything to us.

MOOD.ai is designed to help you feel better at work — not watched. Every decision we make honours your emotional privacy and empowers you to show up exactly as you are.

Have a question? Reach out anytime: team@mood.ai

You can also read our full Privacy Policy.