MOOD.ai Terms of Use

Effective: 19 May 2025
Last Updated: 19 May 2025

Welcome to MOOD.ai. These Terms of Use (“Terms”) govern your access to and use of the MOOD.ai app and website (collectively, “MOOD.ai”), operated by Mood Platforms Pty Ltd (“we”, “us”, or “our”). By downloading, accessing, or using MOOD.ai, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use MOOD.ai.

1. Who Can Use MOOD.ai

MOOD.ai is designed for individuals aged 16 and over. By using the platform, you confirm that:

  • You are old enough to legally use the app in your jurisdiction
  • You have the authority to agree to these Terms

2. Plans and Pricing

MOOD.ai is free to download. Basic features are available at no cost. For advanced features, you may upgrade to MOOD.ai Pro:

  • $14.99 AUD per user/month
  • $149.99 AUD per user/year

Discounted enterprise rates are available upon request.

If you have purchased a subscription independently and later receive access via your employer, the original subscription remains non-refundable.

No refunds are provided for MOOD.ai Pro under any circumstances.

3. User Roles

MOOD.ai includes three types of users:

  • Employees – can track their mood, interact with our AI, and view personal reflections
  • Managers – can view anonymised insights for their specific team (e.g. average sentiment scores, psychological safety indicators)
  • Admins – typically HR or executive leaders who can view aggregated, anonymised organisational insights across teams and time

At no point can any user – including managers or admins – access personally identifiable information or individual user reflections.

4. Privacy and Data Use

Your emotional wellbeing is private, and we treat it that way.

We do not collect your name, email, or any personally identifiable data. All mood check-ins and psychological safety data are anonymised and used solely to generate group-level insights.

In short:

  • Chats stay private – they are stored on your device, not in the cloud
  • Check-ins are anonymous – visible only in aggregated format, and only when five or more people are in a group
  • Admins see patterns, not people – your data cannot be traced back to you

Deleting the app deletes your personal data from your device. No forms required.

We are compliant with GDPR, APP (Australia), and CCPA (California).

You can view our full Privacy Policy here.

5. How Insights Work

If your organisation funds your MOOD.ai Pro access, you may be invited to view Company Insights. Once you opt in, you become an “active user.” These insights are:

  • Based on your mood check-ins and psychological safety input
  • Fully anonymised
  • Visible only when there are five or more active users within the same team or location

Your private chats are never shared.

6. Conduct and Safety

MOOD.ai is designed to help you reflect, feel seen, and feel better – not to moderate or judge your input.

There are:

  • No filters or content restrictions
  • No auto-flagging unless you report a response

If you encounter inappropriate content generated by our AI, you can flag it immediately. Any references to self-harm or distress will guide you toward appropriate support resources.

MOOD.ai is designed to support emotional reflection, not crisis care. If you are in distress, please contact a qualified mental health service or emergency support provider.

7. Hosting and Third-Party Tools

MOOD.ai uses Vercel as a secure subprocessor for hosting. We do not currently integrate with external tools such as email, calendar, or Slack.

8. Intellectual Property

All content, features, and insights generated within MOOD.ai are the exclusive property of Mood Platforms Pty Ltd.

You may not copy, reproduce, modify, distribute, or reverse engineer any part of MOOD.ai without prior written permission.

9. Disclaimers

  • MOOD.ai is not a medical service, mental health treatment, or diagnostic tool
  • It is not suitable for emergencies. Please contact a crisis support service if you require urgent assistance
  • Organisational insights are general and non-diagnostic

10. Termination and Data Deletion

You may delete your data at any time by uninstalling the MOOD.ai app. This action deletes your personal reflections and any device-stored data immediately.

Anonymised organisational insights will remain for long-term wellbeing analysis.

11. Changes to These Terms

We may update these Terms occasionally. If changes are significant, we will notify you via in-app alerts. Your continued use of MOOD.ai confirms your acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled under Australian legal jurisdiction.

13. Contact Us

For questions, please reach out to us directly:
Email: team@mood.ai
Website: www.mood.ai